Question 1

How do I schedule a telehealth appointment?

Accepted Answer

You can schedule an appointment online through our website or by calling our office.

Question 2

Which medical conditions can be treated via telehealth?

Accepted Answer

We treat a variety of conditions through telehealth, including minor illnesses (colds, flu, allergies), skin conditions (rashes, eczema), routine follow-ups, chronic condition management (diabetes, hypertension), and mental health concerns (anxiety, depression).

Question 3

What is telehealth?

Accepted Answer

Telehealth allows you to receive medical care remotely using technology, such as video conferencing, from the comfort of your home. It's a convenient way to consult with a doctor for various health concerns.

Question 4

Is my telehealth visit secure and confidential?

Accepted Answer

Yes, we use HIPAA-compliant platforms to ensure the privacy and security of your personal health information.

Question 5

Do I need any special equipment for a telehealth visit?

Accepted Answer

You'll need a device with a camera and microphone (smartphone, tablet, or computer) and a reliable internet connection.

Question 6

Can all California residents use your telehealth services?

Accepted Answer

Yes, if you live in California, you can use our telehealth services.

Question 7

Are there any limitations to telehealth consultations?

Accepted Answer

Telehealth is convenient but has limitations. We can't perform full physical exams, handle emergencies, conduct in-office procedures, or prescribe controlled substances. For emergencies, call 911 or visit the nearest ER.

Question 8

Can I get a prescription through telehealth?

Accepted Answer

Yes, we can prescribe many medications electronically. However, we cannot prescribe controlled substances, such as narcotics or opioids, through telehealth.

Question 9

Why can't you prescribe narcotics through telehealth?

Accepted Answer

California and federal regulations have strict guidelines regarding the prescription of controlled substances. These regulations are in place to prevent misuse and abuse.

Question 10

How can I get a controlled substance if needed?

Accepted Answer

You must see a doctor in person to get a controlled substance. We can guide you to a local resource for help.

Question 11

What if I need a medication that requires an in-person visit?

Accepted Answer

If we determine that an in-person visit is necessary, we will provide you with a referral to a local clinic or specialist.

Question 12

What if my internet connection is unreliable during my appointment?

Accepted Answer

If your internet connection is poor, we may need to reschedule your appointment or switch to a phone consultation.

Question 13

Do you accept insurance for telehealth services?

Accepted Answer

No, our telehealth services operate on a self-pay basis and do not accept insurance.

Question 14

Do your in person offices accept insurance?

Accepted Answer

Yes, Our offices located in Huntington Park and Southgate accept various methods of payment, and most major insurances. Please contact those offices directly for specific insurance questions (323) 583-0450.

Question 15

What payment methods are accepted for telehealth visits?

Accepted Answer

You can pay for your telehealth visit using credit cards, debit cards, or PayPal.

Question 16

What happens after my telehealth visit?

Accepted Answer

We will send you a summary of your visit and any necessary prescriptions or follow-up instructions. We may also schedule a follow-up appointment if needed.

Question 17

How do I get my prescription after the telehealth appointment?

Accepted Answer

Prescriptions are sent electronically to your pharmacy of choice.

323 583-0450

Frequently asked questions